Terms and Conditions


Please note that our Check-In time is 2pm and our Check-Out time is 10.00am.

For early check-in and late check-out please contact our friendly team to confirm availability and cost if applicable.

The person registering at Check-In must be a minimum of 18 years of age and at least one adult of 18 years or older staying in booked accommodation room(s) must be present at all time.

A valid (government authorized) photo ID is required upon check-in. You also must show a valid credit card upon Check-In. This credit card must be in the same name as the guest's name on the booking confirmation. 

The full accommodation for the full stay amount will be settled prior to arrival and as soon as booking becomes non-refundable (no later than 2 days before arrival; pre-paid non-refundable bookings will be charged at the time of the reservation). Please contact Reception two days before arrival for any question or to update way of payment. Please note Ika Nui Taupo is a Cashless resort.

Please note that a surcharge of 3% does apply to all credit card payments made at the Hotel. Alternatively you may wish to pay by Eftpos which will not incur a surcharge. We only accept contactless payment – Cash payments are not accepted.



The Owner of This Hotel will Retain the information on file to help deliver better services to you in the future and to send you offers related to goods or services in the tourism, hospitality or accommodation industries. You may elect to stop receiving offers from us at any time.


Your opinion is valued. Following your departure we will invite you via email to provide your feedback and we would very much appreciate hearing from you.

Please let us know if you do not wish to provide feedback.


Let us know if you do not wish to receive marketing information from the Owner of this Hotel or the Accor Group (if applicable) as a result of the disclosure of information during your stay.


For more details about who we are, how we may use your information and your rights under the privacy laws, please see our privacy policy, which is available from our Hotels or our Corporate Office on request.



Other than as provided for by the legislation and as follows, I agree that the Hotel accepts no responsibility whatsoever, irrespective of cause, for loss or damage to motor vehicles or guest property.


I confirm that my liability for this account is not waived, and I agree to be held personally responsible in the event that the indicated persons and any guests staying in my room, company or association fail to pay for any, part, or the full amount of the invoice charges accrued during my stay. Any damage to the room or property may be charged to nominated credit card or method of payment for incidentals, plus a charge for any resultant loss of income if applicable.

I also authorize the Hotel to charge my credit card for amounts owing to the Hotel and all 3rd parties which I did not disclose at the time of settling my account.


To ensure a restful stay for all our guests, the hotel enforces a strict zero tolerance noise disturbance policy between 2230hrs – 0630hrs. Parties and loud gatherings are not permitted in guest rooms.

Smoking within the building is strictly prohibited. Smoking will result in fines from $250 to $1150 and any appropriate cleaning and loss of income charges.


For the safety of guests and staff, the Hotel reserves the right to refuse to serve guests, due to intoxication.

In circumstances where staff judge the level of intoxication to be such that it may be unsafe for the individual concerned to stay at the Hotel or for staff or other guests to be around that person, the intoxicated guest may be asked to leave without refund of accommodation.

Where property damage is sustained by the Hotel, a spoilage fee may be charged.